Every now and then, agents run into clients that have a desire to change the way they pay their monthly Medicare Advantage or Part D Prescription Drug Plan premium. The typical way to have someone take care of this is to call Humana’s customer service department. However, in this age of websites and do-it-yourself seniors, the mission can be accomplished quite easily online. Here’s a quick rundown of what your more computer and internet savvy clients can do:
Humana Guidance centers
The concept of Humana’s Guidance Centers has actually been around for nearly 20 years. In some circles it is known as the “Zephyrhills” or “Gulf Shore Mall” model. These were modest little retail storefronts where agents could get work done between appointments, new members could come for orientations on their plan, and existing members could stop by to address a customer service issue or ask a question.