Senior clients are getting more technologically savvy by the day. As a producer, this can make your life easier, whether it’s aiding enrollments or guiding clients to important data. Here are two online accounts that your internet-adept clients can sign up for that may help with questions you frequently address.
my Social Security Online Account
How many Social Security questions do you answer for clients? That number could decrease once you show them how to sign up for my Social Security. With a my Social Security online account, your clients will be able to:
- Access payment history
- Request a replacement card
- Retrieve their (new) Medicare Beneficiary Identifier
Click here to see a full tutorial for helping your clients setup their mySocial Security account.
MyMedicare.gov Online Account
If your clients have questions about specific Medicare claims, providers, or their Medicare plan, all of this information can be accessed from their online MyMedicare.gov account. They will also be able to:
- View preventive services and review their medical history
- Sign up to receive Medicare Summary Notices electronically
- Create and maintain a list of favorite healthcare providers
Click here to see a full tutorial for helping your clients setup their MyMedicare.gov account.
Help Yourself by Helping Your Clients
There will always be questions with which your clients will need help. But if you can spend 15 minutes at the end of an appointment introducing them to these online tools, how much time might it save you from answering additional basic questions in the future? If nothing else, you’ve given your clients additional tools and shown yourself to be a helpful advocate to them.
