Make certain you are appropriately licensed, appointed, and certified in Humana’s systems before AEP—whether you’re an agent or agency, confirming both resident and non resident licensure in the states you plan to service, as well as the appropriate appointments and certifications for the products you plan to represent, is a great way to keep submitted enrollments from pending.
Special Note** This is especially important for those markets expanding their product lines to include HMO and/or PPO in 2013. For example, pends can occur with agencies not properly appointed for HMO, even if their agents are!
Medicare Enrollment Advisors has instituted a process for this upcoming AEP to proactively protect our agents and agencies from these types of commission pends.
