• Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Louisville: 555-555-555
  • Charlotte: 555-555-555
  • Why Partner
  • Our Expertise
  • Resources
  • Get Aligned
  • Broker Portal
Plan Advisors

Plan Advisors

Helping you choose the right health plan

  • Why Partner
  • Our Expertise
    • Meet Your Team
    • Success Stories
  • Resources
    • Blog
    • Care Initiative
    • MedicareCENTER
    • Medicare Marketing Support
    • Promotional Collateral
  • Let’s Talk
  • Broker Portal

Five email addresses all agencies should know

September 20, 2012 by Lance Hoeltke

Humana medicare agentsIf you work in the Medicare Advantage business, some things are commonplace. If you facilitate MAPD and PDP enrollments, or support someone who does, it is almost certain you’ll have to deal with a commission audit at some point or another. Maybe you’ve recently joined a new agency and want to direct funds from the carrier to the agency in exchange for certain resources you gain. Perhaps you just set up an LLC and want your commissions paid to your new business, or have associates who will now be facilitating enrollments as an extension of your business. And of course, there will always be opportunities to assist your membership with an enrollment or billing issue they may encounter.

Of course, just knowing where to go with each unique need is half the battle. And since many of these items can be addressed more timely and accurately when submitted in writing, here are some email addresses you’re going to want to keep on hand at the office:

  • MPPayAudit@humana.com – This is where you’ll want to send all Pay audits. For faster processing, copy us at Info@bishopma.com and if applicable, your Humana Account Advisor as well. Tip: remember that unless you are only looking for a response on overrides (first year or renewal), you should submit a separate document for each agent’s request. Loading up more than one agent on a single audit request template will likely delay processing. If you need the most current version of the audit template, you can download it from our Resource Page.
  • MPContracting@humana.com – All agent contracting docs that CANNOT be submitted via the ACE online contracting system go here. Examples might be the delegated amendment and consumer authorization form.
  • MPAgencySupport@humana.com – Agents needing to secure a release to in order to join your agency, or add a line currently contracted through another entity can submit the Delegated Agency Authorization Form (or DAAF) here. Again, copy us at info@bishopma.com and if applicable your Humana Account Advisor for faster processing. 
  • MSOPSupport@humana.com – Any member issues with billing or enrollment should be sent here. MSOP is monitored closely and usually responds very quickly to the need. Remember the key elements a service rep will need to pursue resolution to any issue will be the member’s Name, Medicare ID, DOB, & Residency Zip Code, and your Agent SAN.
  • AgencyMgt@humana.com – This address is the best place to direct future commissions (which requires an Agency Business Transferal Form, or ABTF), or updating Humana with License and Appointment info.

Note: On all of these options, always remember to send using secure mail when handling private health information (PHI). This includes any data on a member, your agency, or yourself.  

Filed Under: Humana Account Advisor, Humana Medicare Agents, Humana’s Medicare health plans, MAPD, Marketing Humana Medicare Plans, PDP enrollments, Service

Think "Plan Advisors first!"

Get aligned with Plan Advisors for access to these tools, resources, support, and more!

Let's Talk

Footer

STAY UP TO DATE

facebook instagram linkedIn YouTube


Florida Office
3625 NW 82nd Ave
Suite 100-F
Doral, FL 33166

CONTACT US

  • Phone: 502.228.1308
  • Fax: 502.470.5746
  • info@myplanadvisors.com
  • Serving all 50 states

  • Kentucky Office
    13040 Eastgate Park Way
    Suite 108
    Louisville, KY 40223

QUICK LINKS

  • Why Partner
  • Expertise
  • Resources
  • Talk to Plan Advisors
  • Broker Portal
  • Privacy Policy
  • Terms of Service

Copyright © 2023 · Website Design by The Marketing Squad

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Do not sell my personal information.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
__cfduid1 monthThe cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement1 yearThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
CookieDurationDescription
YSCsessionThis cookies is set by Youtube and is used to track the views of embedded videos.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gcl_au3 monthsThis cookie is used by Google Analytics to understand user interaction with the website.
_gid1 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
CookieDurationDescription
IDE1 year 24 daysUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie15 minutesThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE5 months 27 daysThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
_gat_UA-67564884-11 minuteNo description
CONSENT16 years 9 months 23 days 9 hours 2 minutesNo description
SAVE & ACCEPT
Powered by CookieYes Logo