Every now and then, agents run into clients that have a desire to change the way they pay their monthly Medicare Advantage or Part D Prescription Drug Plan premium. The typical way to have someone take care of this is to call Humana’s customer service department. However, in this age of websites and do-it-yourself seniors, the mission can be accomplished quite easily online. Here’s a quick rundown of what your more computer and internet savvy clients can do:
Humana Account Advisor
If you work in the Medicare Advantage business, some things are commonplace. If you facilitate MAPD and PDP enrollments, or support someone who does, it is almost certain you’ll have to deal with a commission audit at some point or another. Maybe you’ve recently joined a new agency and want to direct funds from the carrier to the agency in exchange for certain resources you gain. Perhaps you just set up an LLC and want your commissions paid to your new business, or have associates who will now be facilitating enrollments as an extension of your business. And of course, there will always be opportunities to assist your membership with an enrollment or billing issue they may encounter.